Parloa
Parloa is a Conversational AI platform that demonstrably orchestrates market-leading AI technologies better than any other vendor on the market. This enables companies to create breakthrough customer experiences on their own and automate their customer service through phone or chat bots.
Reference Customers:
Ergo, Decathlon, Deutsches Rotes Kreuz, Domcura
Ready-to-use interfaces to other tools and systems:
Call Center infrastrucutre: Genesys, Twilio, Vier, etc. // Back-End systems: Salesforce, SAP, etc.
History:
October 1, 2020:
Microsoft by leveraging best in class
Microsoft technology (STT and TTS) with
Parloa
January 1, 2020:
own Parloa phone gateway and NLU
January 1, 2019:
graph as well as Chat as a channel
June 1, 2018: Getting started
and Google Assistant
General information:
Business Unit: Organizational intelligence
Branch: Software
Type: Product
Patented: No
Contact of the Organization:
Parloa
Münzstraße 5
10178 Berlin
Germany
Email: